SAP CRM Online Quiz

Q 1 - Which of the following is known as part of SAP On Demand solution?

A - Sybase

B - SAP MDM

C - Sales on demand

D - All of the above

Q 2 - Which of the following T-code is used to access Customer Interaction Center in SAP Easy access?

A - CIC0

B - COMMPR01

C - CRM_UI

D - None of these

Q 3 - In Web UI Configuration tool, you can use reset to Default option to set the property value back to the default value of the application?

A - True

B - False

Q 4 - Which of the following feature in CRM includes email or a telephone call or a customer visit or a follow up call, request to set the status to complete etc.?

A - Account Planning

B - CRM Sales

C - Activity Management

D - None of these

Q 5 - Which of the following application can be used to check the campaign a specific target group is using in CRM?

A - Customer Account Information

B - Marketing Contact Summary

C - Segment Builder

D - All of the above

Q 6 - When a Quotation has been sent, which of the following can be used to take the first feedback from the customer?

A - Lead

B - RFx

C - Activity

D - Opportunity

Q 7 - Which of the following is not a function in Marketing SAP CRM?

A - Managing marketing campaigns, marketing-campaign process, including design, execution, coordination, optimization, and monitoring.

B - To analyze the customer behavior, products, market channels, trends, profitability, and other important information related to customer.

C - To create personalized product proposals for each Web site visitor and it involves existing or new customers to the company.

D - To manage, monitor, capture and save all the critical details about customers, products, partners and prospects.

Q 8 - Which of the following is incorrect about Service Request and Service Ticket?

A - Service Ticket was introduced in CRM 4.0 and was variant of IC interaction Center service order business transaction.

B - Service request was introduced in CRM 4.0 and was variant of IC interaction Center service order business transaction.

C - Service requests are used to fulfill the service requests submitted by the customer.

D - Service ticket was introduced to provide add on industry service to support service desk scenarios.

Q 9 - Which of the following deals with the delivery of service parts to the customer?

A - Quotation Order

B - Sales Order

C - Service Order

D - Lead

Q 10 - In Interaction Center, which of the following can be used to monitor agent status, queue status and different improvement actions that can be taken?

A - IC Agent

B - IC Manager

C - IC Sales Executive

D - IC Owner